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Platin Casino Affiliates - No Payment & Account Closure
I want to let you know that we had a terrible experience with Platin Casino Affiliates. We have been advertising them for 5 months with a CPA deal + rev-share.
In 30th of January, we have received an email from affiliate manager Lena. She asked us to stop the traffic within 48 hours and confirmed that they would value the late conversion. We've removed their casino on our listings and stopped the traffic as they wanted.
In 4th of February, we have received another email stating that our account has been closed due to fraudulent activity and they have enough evidence to do so. They refused to pay almost €500 commission for January.
We asked for the evidence, reasons and questioned what suddenly happened with traffic as we were advertising them for five months and now they do not reply.
Does anybody have the same problem with Platin Casino Affiliates?
Insider
Affiliate Guard Dog Member
Joined Aug 28, 2013 Messages 537 Reaction score 288
I want to let you know that we had a terrible experience with Platin Casino Affiliates. We have been advertising them for 5 months with a CPA deal + rev-share.
In 30th of January, we have received an email from affiliate manager Lena. She asked us to stop the traffic within 48 hours and confirmed that they would value the late conversion. We've removed their casino on our listings and stopped the traffic as they wanted.
In 4th of February, we have received another email stating that our account has been closed due to fraudulent activity and they have enough evidence to do so. They refused to pay almost €500 commission for January.
We asked for the evidence, reasons and questioned what suddenly happened with traffic as we were advertising them for five months and now they do not reply.
Does anybody have the same problem with Platin Casino Affiliates?
Hm, i believe it's not typical for Lena not to answer. Personally i made good experience with her. And she is always very helpful if it goes around questions of player problems and trying to solve. I wonder why you have stopped immediately your traffic without asking for the exact reason. Firstly 5 days later you asked for the reason ?
So i can only assume that is has to do with the players you brought and which are under the hybrid deal. Don't know how much your CPA is but maybe this cause. If these players only one time deposited the minimum and don't come back then you have probably the answer. Can also be that these players are not kosher in any way or also use false datas.
Pure CPA deals are not a good form to work in this business, hybrid deals are not much better so i can imagine that your earnings are only from CPA and not from rev-share.
You must know that partner companies or casinos have enough tools and a team to identify fraudulent activity. It must be not always so but in most cases unfortunately there is.
If you want to clear this situation because you mean this isn't correct then you should request the evidence.
Only you can know or can answer what could be the reason for that Platin has identified your account or your players as fradulent. I wish you that this was only happen by mistake. If not you must try to clear the situation with Platin Affiliates or submit a complaint form through an extern platform.
The other way is to accept that your account will stay closed and to consider the loss of earnings as a painful experience or insight.
Buznix
Member
Joined Dec 18, 2019 Messages 38 Reaction score 4
I want to let you know that we had a terrible experience with Platin Casino Affiliates. We have been advertising them for 5 months with a CPA deal + rev-share.
In 30th of January, we have received an email from affiliate manager Lena. She asked us to stop the traffic within 48 hours and confirmed that they would value the late conversion. We've removed their casino on our listings and stopped the traffic as they wanted.
In 4th of February, we have received another email stating that our account has been closed due to fraudulent activity and they have enough evidence to do so. They refused to pay almost €500 commission for January.
We asked for the evidence, reasons and questioned what suddenly happened with traffic as we were advertising them for five months and now they do not reply.
Does anybody have the same problem with Platin Casino Affiliates?
Strange! I always got feedback from Lena and she was always very helpful and obliging when I had problems or requests.
justin case
New Member
Joined Oct 23, 2019 Messages 14 Reaction score 3
Hm, i believe it's not typical for Lena not to answer. Personally i made good experience with her. And she is always very helpful if it goes around questions of player problems and trying to solve. I wonder why you have stopped immediately your traffic without asking for the exact reason. Firstly 5 days later you asked for the reason ?
So i can only assume that is has to do with the players you brought and which are under the hybrid deal. Don't know how much your CPA is but maybe this cause. If these players only one time deposited the minimum and don't come back then you have probably the answer. Can also be that these players are not kosher in any way or also use false datas.
Pure CPA deals are not a good form to work in this business, hybrid deals are not much better so i can imagine that your earnings are only from CPA and not from rev-share.
You must know that partner companies or casinos have enough tools and a team to identify fraudulent activity. It must be not always so but in most cases unfortunately there is.
If you want to clear this situation because you mean this isn't correct then you should request the evidence.
Only you can know or can answer what could be the reason for that Platin has identified your account or your players as fradulent. I wish you that this was only happen by mistake. If not you must try to clear the situation with Platin Affiliates or submit a complaint form through an extern platform.
The other way is to accept that your account will stay closed and to consider the loss of earnings as a painful experience or insight.
Hi, thank you for your reply. We stopped the traffic immediately as they have set a time limit and requested immediate action. We were ok when she said that the late conversion will be issued, so it was not a problem to remove them. The deal was hybrid as I have written CPA + 30% rev-share. If the players do not deposit again it is not our problem as it is a CPA deal – that's why we are reducing the revshare.
As someone who had been working for casinos and affiliates for a long time I know the tools to identify fraudulent activity, however, you cannot identify fraud in this case as there was small activity compared to the last months and we think that is the reason they do not provide any evidence.
As I have written before, we have requested the evidence and they do not reply. Please read the first entry in the thread and thank you so much for your answer.
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